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    About Us This web site is owned and operated by The English Garden & its Home. If you have any suggestions or comments or if you need to contact us, please email us using the contact us link (above) or use the details below.

    Our Contact details:
    The English Garden & its Home
    Pear Tree Cottage, Common Road, Nr Barlow, North Yorkshire, YO8 8JF.
    Phone: 01757 618686
    Email: emma@englishgardenandhome.co.uk
    Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

    We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

    We accept Visa, MasterCard, Maestro, Amercian Express and others. We do not charge for any item until it is ready to ship or in the case of bespoke orders, when it is ready to be made. Backordered items are not charged until they are shipped. If you do not wish to pay online, you can call us to pay over the telephone.

    If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

    When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
    Shipping And Handling Charge for the inevitable postage and packaging of your order is £6.50 per order. If part of your order is ever out of stock, and we despatch items separately, you will only be charged £6.50 the one time only.

    Charges are capped at £6.50 for deliveries within mainland England, Wales & Scotland, however deliveries to Northern Ireland and the Highlands & Islands of Scotland will incur a surcharge of £6.99.

    Deliveries to the rest of the world vary depending on weight and country of destination. We will endeavour to find the best value way of getting your order to you but will always quote you a price prior to confirming any order with you or charging any monies.

    Your parcel will either be sent using Royal Mail or TNT. International delivery services may vary, but more often is DHL.
    We aim to deliver your purchase within 14 days of receipt of your order. This is subject to availability, however if there are any delays we will advise you immediately.
    If your order is urgent then please let us know and we will do our best to speed things up for you.
    Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
    Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

    From October 2010 we converted to the latest, most secure system of online shopping security. We no longer take your card details and use them at this end. We now use Actinic secure payments along with the security and backup of RBS payments so at no point does anyone except you and your bank see the details of your card. This is now the most secure method and we are proud to say that we are up to the highest standards of online security.
    Privacy Policy The English Garden & its Home do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
    a. Take and fulfil customer orders.
    b. Administer and enhance the site and service.
    c. Only disclose information to third-parties for goods delivery purposes.
    Returns Policy If you find that the item is not for you then please contact us immediately and we can advise you what to do.
    If the item is to be exchanged, then enter all the details of your new requirements on the returns form (you will find this at the back of your delivery note).
    It is your responsibility for the cost of the return and any exchanges.
    However, if your order is faulty or damaged on delivery, then of course a full refund will be made. For this, you must call us immediately upon delivery to allow us to make a claim with our delivery service. You must in this instance contact us within 48 hours of delivery and keep all packaging for inspection.

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